Voice Logs Support

Confirm that your device has a stable internet connection and that you are signed into the same Voice Logs account on each device. If Wi-Fi-only sync is enabled, connect to Wi-Fi or change that preference. Keep the app open briefly to allow pending uploads to finish, then restart it if the sync remains stalled.

Check that you are using the same sign-in method and email address used when the account was created. Make sure your device date and time are set automatically, then retry on a stable connection. If the problem continues, email support with the sign-in method and the exact error message you see.

Check the recording list on the device where it was created and confirm that its upload completed. Also check whether it was deleted or whether a list filter is active. When contacting support, include the approximate recording date and duration, but do not attach the recording unless support asks you to.

Update Voice Logs and your device operating system, close and reopen the app, and make sure the device has free storage. If the issue repeats, send support your device model, operating-system version, app version, and the steps that trigger the problem.

Confirm that the device is signed into the app-store account used for the purchase and the correct Voice Logs account. Reopen the app and use its restore-purchases option if one is available. Store purchases can take a short time to update. If access is still missing, email support with the purchase date and store used. Do not send full payment-card details.

Subscriptions purchased through Apple App Store or Google Play are managed in that store's subscription settings. Cancellation stops future renewal but normally keeps access active until the end of the current billing period. Deleting the app or your Voice Logs account does not automatically cancel a store-managed subscription.

Refunds for app-store purchases are handled by the store where the purchase was made and are subject to its rules. Submit the request through your Apple or Google purchase history. If you cannot identify a charge, contact support with the date, amount, and store shown on the receipt.

Check that microphone permission is enabled for Voice Logs in your device settings. Disconnect Bluetooth audio devices to rule out an unexpected microphone source, confirm that another app is not using the microphone, and verify that the device has enough free storage. Record a short sample before an important conversation.

Keep the device online and confirm that the recording upload has completed. Longer recordings may need more processing time. Retry processing if that option is available. If it repeatedly fails, email support with the recording date, duration, selected language, and error message.

Accuracy can be affected by background noise, overlapping speakers, distance from the microphone, language selection, and audio quality. Choose the correct language, place the device near the speakers, and reduce background noise where possible. AI-generated transcripts and summaries should be reviewed before use.

Voice Logs processes recordings and related content to provide features such as transcription and summaries. For details about collected information, service providers, retention, and your rights, read our Privacy Policy.

Open the recording in Voice Logs and use its delete action. Deletion is synced with the server when your device is online. Limited backup, security, or audit records may remain temporarily as described in our Privacy Policy.

Use the account-deletion option in Voice Logs account settings. If you cannot access the app, email voicelogs.support@gmail.com from the address associated with your account and request deletion. We may need to verify your identity. Account deletion removes the account and stored Voice Logs content, subject to limited legal, security, and backup retention.